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CMMI for Services: Guidelines for Superior Service
No notes for slide. Paul Nielsen 1. Objectives for these FFRDC are to: h FFRDCs 1 maintain long-term competency in technology areas where the Government cannot rely on in-house or private sector capabilities 2 develop and transfer important new technology to the private sector so the Government can benefit from p a wider, broader base of expertise.
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Roberts Director: R. Pethia Director: L. Northrop Director: A. Carleton Deputy: M. Ward Deputy: W. Wilson Deputy: M. Thompson Director: P. Menniti Director: J. Bramer Deputy: S.
[PDF Download] CMMI for Services: Guidelines for Superior Service (2nd Edition) (SEI Series
ISBN hardcover : alk. Capability maturity model Computer software 2. Software engineering. Application service providersQuality control.
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Buteau, Brandon L. Shrum, Sandy. F All rights reserved.
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Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, write to:.
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First printing, March Services make up 80 percent of the world economy and comprise more than half of U. Department of Defense acquisitions. Improved processes result in improved service performance, customer satisfaction, and profitability.
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When organizations using CMMI-SVC make improve-ments in their performance, they can ultimately contribute to the health of the world economy. CMMI Capability Maturity Model Integration models are collec-tions of effective practices that help organizations to improve their processes.
Hundreds of reviewers suggest new content and changes for the model. Adopters pilot model content and give further feedback. A network of hundreds of SEI Partners and thousands of users apply th